Facebook Content Moderators Break NDAs To Expose Shocking Working Conditions

Three former Facebook content moderators agreed to put themselves in legal jeopardy to expose the appalling working conditions they experienced while employed by a vendor for the tech giant, according to a new report by The Verge. From a report: Workers reported a dirty office environment where they often find pubic hair and bodily waste around their desks. Conditions at the Tampa site are so strenuous that workers regularly put their health in danger, several people told The Verge. One worker kept a trash can by her desk to throw up while she was sick since she had already used all her allotted bathroom breaks. Cognizant is not required to offer sick leave in Florida. One man had a heart attack at his desk and died shortly after, The Verge reported, and the site has not yet gotten a defibrillator. Following an earlier report that uncovered shocking working conditions at the vendor’s Phoenix facility, The Verge spoke with 12 current and former Cognizant content moderators in Tampa, Florida. Three of those former workers agreed to break their nondisclosure agreements signed as a condition of employment. The Tampa site is Cognizant’s lowest-performing site under the Facebook contract in North America with an accuracy score of 92 compared with Facebook’s stated target of 98.

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