An Arkansas-based telemarketing firm sent home more than 300 employees and told them to find new jobs after IT recovery efforts didn’t go according to plan following a ransomware incident that took place at the start of October 2019. From a report: Employees of Sherwood-based telemarketing firm The Heritage Company were notified of the decision just days before Christmas, via a letter sent by the company’s CEO. Speaking with local media, employees said they had no idea the company had even suffered a ransomware attack, and the layoffs were unexpected, catching many off guard. “Unfortunately, approximately two months ago our Heritage servers were attacked by malicious software that basically ‘held us hostage for ransom’ and we were forced to pay the crooks to get the ‘key’ just to get our systems back up and running,” wrote Sandra Franecke, the company’s CEO, in the letter sent to employees. She goes on to say that data recovery efforts, initially estimated at one week, have not gone according to plan and the company had failed to recover full service by Christmas. Franecke said the company lost “hundreds of thousands of dollars” because of the incident and have been forced to “restructure different areas in the company.” As a result of the botched ransomware recovery process, the company’s leadership decided to suspend all services, leaving more than 300 employees without jobs.